SALES AGREEMENT SERVICE PROVIDER "dekoflame.com" INFORMATION Service

Provider Title: Hawkeye Consulting Ltd. Sti. Service Provider

Address: Hasan Kalyoncu University Technopolis; Baspinar OSB Mah. 2. District 83235 No. Cad. No: 8 Inner Door No: 23 Şehitkamil/Gaziantep
Contact Number: +90 545 618 55 16

E-Mail Address: bilgi@dekoflame.com

Mersis Number: 0946052017700001

Within the scope of this preliminary information form, the Buyer is informed about the details of his order, and the Buyer is required to approve the distance sales contract in accordance with the Regulation on Distance Contracts No. 29188 regarding the online purchase of the Goods / Services. The buyer will be able to follow the information regarding the preliminary information form and the distance sales contract from the "My Account" page to which his membership is linked, and can change the information he has given regarding his order on the "My Account" page. The preliminary information form and the distance sales contract are recorded by dekoflame.com, and the Buyer will be able to access the texts from the website at any time.

Confidentiality rules specified in the Buyer Membership Agreement are applied by the Service Provider.

RIGHT OF WITHDRAWAL

The buyer can return the goods/services by using his right of withdrawal within 14 (fourteen) days from the delivery of the goods/services to him, without giving any reason. The Buyer delivers the right of withdrawal notice to the Seller via the Website. The Seller is obliged to return the cost of goods/services within 14 (fourteen) days from the receipt of the Buyer's declaration of withdrawal. The Buyer returns the goods to the Seller within 10 (ten) days from the use of his right of withdrawal. In case there are justifiable reasons for the goods not to be returned, the Seller may supply goods/services of equal quality and price to the Buyer before the expiry of the performance period in the contract. If the Seller thinks that the performance of the goods/services has become impossible, he/she shall notify the Buyer within 3 (three) days from the date of learning. In this case, the Seller returns the paid price and documents, if any, to the Buyer within 14 (fourteen) days. As long as the buyer sends the goods/services to be returned to the Seller with the Seller's contracted cargo company specified in the preliminary information form, the return shipping cost belongs to the Seller. In case the Buyer sends the goods to be returned with a cargo company other than the contracted cargo company of the Seller specified in the preliminary information form, the Seller is not responsible for the return shipping cost and the damage to the goods during the cargo process. The invoice and, if available, the relevant return section must be filled in with the goods and signed by the Buyer. If the right of withdrawal is exercised within the period until the delivery of the Goods after the order confirmation is given, the Buyer shall be responsible for the return shipping cost. The Buyer is responsible for the shipping cost in order cancellations made by the Buyer after the goods are shipped by the Seller but before the Buyer receives them.

The right of withdrawal cannot be used in the following cases:

a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller (jewelry, gold and silver category products)

b) In contracts for the delivery of goods, which are prepared in line with the wishes of the consumer or expressly his personal needs, which are not suitable for return due to their nature, which are in danger of spoiling quickly or whose expiration date is likely to expire.

c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

d) In contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature

e) In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material media, provided that the protective elements such as packaging, tape, seal, package have been opened by the consumer.

f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract.

g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure time use for entertainment or rest, which must be made on a certain date or period. h) Contracts for the performance of betting and lottery related services

ı) Before the expiration of the right of withdrawal, in the contracts regarding the services that are started to be performed with the approval of the consumer.

i) In contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer, and the goods/services subject to the contract, which are excluded from the scope of application of the Distance Contracts Regulation (regular deliveries of the seller, foodstuffs, beverages or The right of withdrawal cannot be exercised because the provisions of the Regulation on Distance Contracts cannot be applied to the legal relationship between the Buyer and the Seller.

RESOLUTION OF DISPUTES

In the implementation of this Preliminary Information, the Consumer Arbitration Committees and the Consumer Courts in the place where the Buyer purchases the Goods or Services and where the residence is located, are authorized up to the value announced by the Ministry of Commerce. Article 68 of the Law on the Protection of Consumers No. 6502. District/provincial consumer arbitration committees are authorized for consumer demands in line with the lower and upper limits specified in paragraph 1 of the article. The above information has been given for commercial purposes in accordance with distance communication tools and within the framework of good faith principles, in a way to protect minors and adults who lack the power of discrimination or who are limited.